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Braydon Trailers - Trailer Hire Terms and Conditions

Responsibilities of the Person Hiring the Trailer (the "Hirer")

1. Indemnification & Responsibility
The hirer agrees to indemnify Braydon Trailers Ltd (the "owner") for any and all loss and damage to the trailer while on hire. During this time, the hirer is solely responsible for the trailer, and this responsibility cannot be delegated to any third party. The hirer will not hold Braydon Trailers Ltd responsible for personal injury or damage to their property or the property of others while using the trailer.

• It is the hirer's responsibility to ensure that they, and anyone else towing the trailer, have the correct driving license for the vehicle and trailer being used.
• The hirer must also ensure that the towing vehicle is suitable for the trailer being hired.
• The hirer is responsible for determining if a tachograph is required.

2. Insurance & Security
The trailer and any goods are not insured by Braydon Trailers Ltd while in your possession. We strongly recommend arranging additional insurance cover.

• A suitable number plate must be supplied by the hirer and attached to the trailer for the duration of the hire.
• A security lock will be supplied at the start of the hire period, which must be used to secure the trailer when unattended or not in use.

3. Liability for Loss or Damage
The hirer agrees to pay Braydon Trailers Ltd the full replacement cost for any trailer lost, stolen, or damaged beyond economical repair while in their possession. This may include any potential loss of hire charges during the repair or replacement period.

• The hirer is not permitted to re-hire, sub-lease, or lend the trailer or any components to third parties.

4. Collection & Return
A day's hire is defined as 24 hours, with standard collection and returns between 10:30 am and 6:30 pm.

• Collection and return outside these hours is subject to a 20% surcharge or by prior arrangement only.
• Trailers must be returned to our premises and remain under the hirer’s responsibility until inspected by Braydon Trailers Ltd staff. Failure to adhere to this may result in forfeiture of the full deposit.

5. Refundable Damage Deposit
A refundable damage deposit of £300 (or £500 for continental use) is required for all trailer hires and must be paid prior to trailer release. The deposit will be refunded in full if:

• The trailer is returned by the agreed date and time.
• The trailer is returned in the same condition as when hired, with allowances for normal wear and tear.
• The trailer is returned clean, excluding normal wear and tear (excessive oil spillage or mud may incur a £35 + VAT cleaning fee).
• All accessories, including ratchet straps, security locks, keys, and plug adapters, are returned in the same condition as supplied. Any straps that are not returned in a usable, folded condition will incur a charge of £3.50 per strap.

During the hire period, trailers are used entirely at the hirer's own risk, including all moving parts (e.g., winches, cables, hooks, rack and pinion).

• The hirer is responsible for securing any load being carried and must assess the suitability of any straps provided.
• Braydon Trailers Ltd offers no guarantee regarding strap suitability for specific loads.
• It is in the hirer's interest to inspect the trailer thoroughly before leaving our premises. Any damages incurred, including punctures, must be covered by the hirer.

6. Cancellation Costs/Refunds
If you need to cancel your reservation of the trailer for any reason, please ensure that you give us a minimum of 48 hours' notice. In this case, we will issue a full refund of the deposit and hire cost for the reserved hire period.

• If you fail to cancel your reservation and do not collect the trailer on the collection date or at the collection time, we reserve the right to keep the full booking deposit and hire charge to cover our administration costs and to compensate for our inability to rent the trailer when it was reserved for your use.

These terms apply to all purchases where a deposit is paid for non-stock items ordered through Braydon Trailers, based near Swindon, Wiltshire. By paying a deposit, the customer agrees to the following:

1. Definition of Non-Stock Items
A non-stock item refers to any trailer, part, or accessory that is not held in our regular inventory and is:

Specially ordered,

Custom built, or

Tailored to customer specifications.

This includes all made-to-order models and factory orders from the following manufacturers:

Cheval Liberté – including the Touring One, Touring Country & XL; Herringbone range; Maxi 2, Maxi 3, Maxi 4 & Maxi Living; Carriage Platform Trailer; and Gold Marathon.

Debon – including all box vans, tipper trailers, and cargo models.

Woodford Trailers – including their full range of open and enclosed transporters.

Brian James Trailers – including open, tilt-bed, enclosed and motorsport trailer ranges.

Erde and Maypole – including camping, leisure and utility trailers, plus accessories.

2. Deposit Requirement
A deposit of 20% of the total order value is required at the point of order confirmation.

Orders will not be processed, submitted to the manufacturer, or allocated for dispatch until the deposit has been received and cleared in full.

3. Non-Refundable Deposit
All deposits are strictly non-refundable once the order has been confirmed and the item has been ordered with the manufacturer or supplier.

This reflects the cost of reserving, processing, and handling custom or non-stock orders which cannot be easily resold.

4. Customer Cancellations
If the customer chooses to cancel the order after the deposit has been paid, Braydon Trailers reserves the right to retain the deposit in full.

Any cancellation requests must be made in writing.

5. Shipping & Handling Charges
If the order has been invoiced or dispatched prior to cancellation, shipping, handling, and administrative costs may also be charged in addition to the forfeited deposit.

Where applicable, these will be itemised and deducted from any eligible refund.

6. Exceptions
In rare circumstances where Braydon Trailers is unable to fulfil the order, a full refund of the deposit will be issued.

This policy does not affect your statutory rights under the Consumer Rights Act 2015, where applicable.

1. Authorisation & Reassembly
Braydon Trailers reserves the right to proceed with essential reassembly or continuation of works on any job where disassembly has taken place, and where reassembly is deemed necessary for safety, security, or cost-efficiency, even if full customer approval for further repairs has not yet been granted.

This includes situations where:

The vehicle or trailer cannot be left dismantled safely.

Prolonged disassembly may result in further deterioration or cost.

Reassembly is required to avoid incurring unnecessary labour or storage charges.

Any such work will be carried out in the customer’s best interest to protect the asset and reduce further cost.

2. Approval of Repairs
No significant repairs will be undertaken without prior customer authorisation. However, minor works or safety-related tasks may be completed without notice to avoid delays or safety risks, where appropriate.

3. Charges
All labour, diagnostics, and materials used during assessment, disassembly, reassembly, and repair will be chargeable at the current workshop rate unless otherwise agreed in writing.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Currently, Braydon Trailers primarily ships within the UK. However, we can accommodate international shipping on a case-by-case basis, particularly for trailer parts and accessories.

🇬🇧 UK Mainland Shipping
We offer nationwide delivery on trailers and parts.

Delivery is available to England, Wales, and most parts of Scotland.

For Highlands, Islands, or remote areas, please contact us for a quote.

At Braydon Trailers, delivery times vary depending on the type of item ordered:

🚚 Stock Trailers & Parts (In Stock)
Orders are typically dispatched within 2–5 working days.

Delivery times vary depending on your location, but most UK mainland deliveries arrive within 5–7 working days from order confirmation.

🛠️ Non-Stock / Factory-Order Trailers
For special orders (e.g. Cheval Liberté, Debon, Woodford, Brian James, Erde, or Maypole models not in stock), lead times vary by manufacturer.

Estimated lead time: 4–12 weeks, depending on the make, model, and current factory schedules.

We’ll keep you informed throughout the process and confirm the expected delivery date once the trailer is dispatched from the factory.

📦 Parts & Accessories
In-stock items are usually shipped within 2–3 working days.

Special-order parts may take longer and we’ll advise you at the time of ordering.

At Braydon Trailers, we are committed to providing high-quality products and excellent customer service. This policy outlines your rights and our obligations regarding returns, exchanges, and refunds.

1. Standard Stock Items – Returns & Refunds
You have the right to return unused stock items within 14 days of receiving your order, provided:

The item is in original condition and unused.

It is returned in the original packaging.

You have proof of purchase (e.g. invoice or receipt).

If eligible:

A full refund will be issued excluding delivery costs.

Returns are at the customer’s expense, unless the item is faulty or sent in error.

Please contact us in advance to arrange the return.

2. Non-Stock or Special-Order Items
Orders for non-stock items — including custom trailers, special factory orders, or tailored parts — are non-refundable once confirmed and ordered with the manufacturer.

This includes items from:

Cheval Liberté, Debon, Woodford, Brian James, Erde, and Maypole.

Deposits paid on non-stock orders are non-refundable, and cancellations may be subject to handling or supplier restocking fees, where applicable.

3. Faulty or Damaged Goods
If you believe an item is faulty, damaged, or not as described:

Notify us within 7 days of receiving the item.

We may require images or the return of the item for inspection.

If confirmed faulty, we will:

Offer a replacement, repair, or full refund (including reasonable return postage).

This does not affect your statutory rights under the Consumer Rights Act 2015.

4. Refund Processing
Approved refunds will be processed to the original payment method within 7–10 working days.

Braydon Trailers reserves the right to deduct costs for any damage, misuse, or missing parts upon return.

efunds from Braydon Trailers are typically processed within 7–10 working days from the date your return is received and approved.

Here’s how it works:

Once we inspect and confirm the item meets the return criteria (unused, original condition, etc.), we’ll authorise the refund.

The refund is then issued back to your original payment method (e.g. card, bank transfer).

Depending on your bank or card provider, it may take an additional 1–5 working days to appear in your account.

If it's been more than 10 working days and you haven’t received your refund, just get in touch and we’ll investigate it for you.